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The
customer may only return products to HOMECARE, and receive a
credit or refund, on the following conditions:
The Customer may only return product to HOMECARE for a refund or
credit with the prior consent of HOMECARE.
Return must be made within 7 days of the date of delivery (as
stated on the delivery documentation).
Products must be returned to Homecare in their original condition
and packaging and in a condition which will enable them to be
immediately fit for re-sale. The Customer must state the relevant
HOMECARE reference number and invoice details on the HOMECARE
Customer Returns Form, on the rear of the dispatch note or
available on HOMECARE Online, enclosing it with the product (or
other proof of purchase).
Where specific instructions appear in this web site or with any
product regarding its return to HOMECARE, the Customer must follow
such instructions.
If the Customer does not quote invoice details or the HOMECARE
reference number, as on the original dispatch note, the credit
will be based upon the lowest
sales
price.
For products returned due to Customer error or no longer required
and returned in accordance with (i) - (iii) above a re-stocking
charge of 25% of the invoice value, subject to a £5.00 minimum,
will be applied.
Where the Customer returns products to HOMECARE not in accordance
with (i) - (iii) above (for example, after 7-days from the date of
dispatch and in an unfit state) HOMECARE will refuse delivery or
may apply a re-stocking charge which relates to the actual cost of
reprocessing (subject to a minimum 25% of invoice value and a £5.00
minimum).
This returns policy excludes Printed Circuit Boards, non-catalogue
products and specially manufactured products.
All products are returned to HOMECARE at cost to the Customer and
at the Customer's risk. HOMECARE accepts no responsibility for any
loss of or damage to them or any items received by HOMECARE with
them.
Products to be returned to HOMECARE should be adequately packed
and dispatched freight prepaid, clearly labeled to:
Homecare Heating & Plumbing Supplies
CUSTOMER RETURNS DEPARTMENT,
144-146 Forest Road
Walthamstow
London
E17
6JQ
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